Transactional SMS For Banking

The banking industry in India is expanding steadily, and there has been a definite increase in transactions made through ATMs, internet banking, and mobile banking. Mobile banking as well as other financial services have great potential, but this industry these days has taken advantage of it through Fintech. To address this, the banking industry has started the use of transactional SMS alerts and OTP SMS. It has become a boon for customers to overcome their banking fears. Mobile phones no longer serve the sole purpose of sending and receiving phone calls, but instead offer a variety of multipurpose services and functions as computer-based devices. Because it enables individuals to perform financial transactions with the highest level of security, this mobility combined with technology is especially advantageous for the banking industry.

Bulk SMS alerts are used to improve customer service and carry out banking transactions. All such bulk SMS online service alerts are timely, cost-effective, and reach a large number of people. The ultimate goal of providing SMS alerts will be to protect customers from fraud prevalence, making customers feel safe and secure in banking.

Who are the best and most reliable transactional SMS and OTP platform providers?

Users can send transactional text messages online to their customers to give them alerts and updates and notify users using bulk SMS plans, which are easy to use, scalable, and reliable for the bulk SMS service. You can get in-depth delivery analytics and reports to help you improve your SMS strategy on such a transactional SMS platform, where you can also directly monitor your text message performance on the dashboard. You can also send transactional messages online to your clients that include your logo and verification status, which will increase their loyalty and trust in you. 

Not only for transactional text messages, but also bulk SMS plans, is a top bulk SMS service provider of OTP services too. It enables individuals to send bulk SMS online through their own OTPs with distinctive sender IDs, which recipients can more easily identify. No matter where your preferred users are located around the world, you can reliably deliver OTPs through bulk SMS plans nationally as well as internationally. This platform allows you to send OTP SMS online in India or anywhere to your customers within just a few seconds.

Impact of transactional SMS on the business

• Outstanding reach:

Transactional text messages have an impressive reach because they can be delivered to Do Not Disturb disturb (DND) numbers, unlike some other types of marketing. This is so that the recipient doesn't feel like they have to start a conversation with the company. In other words, they have "opted in" and are only able to reach through transactional texts.

• Compatibility with triggered behaviors:

Transactional texts may be integrated with applications or websites to be delivered to customers automatically in response to a behavioral trigger. When customers pay their bills, for example, send triggered text message confirmations. It's a nice touch that builds trust and reduces customer service calls. It's a nice touch that fosters trust and reduces customer service calls.

• Quick reach: / Quick accessibility:

Within a few minutes of sending, text messages are opened. Customers who need timely access to important information, like password reminders, will benefit from this as well as businesses. Transactional text messages are used by airlines to interact in real-time with passengers and even those going to pick up passengers about baggage changes, late arrivals, and gate changes.

• A high rate of open:

Due to the high open rate, companies can interact with customers without the need for marketing messages, which can be perceived as intrusive if sent too frequently.

• The ability to send bulk messages

Transactional messages are not restricted to a single recipient. For Example, When users on one account reach their shared data limit, bulk SMS is used to notify all of the affected users. The business sends a transactional text to account holders at the tipping point to inform them of the overage charge.

• SMS capabilities with two-way communication:

According to research, many consumers believe that having the option to convert a notification into something like a two-way conversation is very important. Businesses can use transactional text messages to generate a response by including key phrases such as "Response YES to verify" for appointments.

Uses for transactional SMS messages, as an example

Regardless of the type, size, or sector of your business, transactional SMS may be used for a variety of business communication purposes. Transactional SMS has a variety of use cases that can vary depending on the objectives and requirements.

• Billing and payments on a recurring basis

With the aid of transactional SMS, you can inform your clients about each financial transaction they conduct. If your company offers paid plans or a fully automated recurring billing option, you can notify each of your customer base about their payment obligations, and accomplishments, notify them when their bills are due, and send them electronic receipts.

• Purchase receipts on mobile devices

After a customer makes a purchase, you can send them an electronic receipt or a mobile receipt, just like you can with payment information. You can use mobile receipts to give your customers information about their purchases whether you run a business on the internet or a physical store.

• Notifications of delivery

By using delivery notifications, you can easily let your customers know that their ordered goods have arrived successfully, on schedule, and at their specified locations. Customers can be informed about deliveries from e-commerce companies, food delivery services, delivery services, potential suppliers, and more using these tools.

Welcome text messages

Welcome messages, as the name implies, are all those specifically aimed at text messaging that you may have sent to your prospective customers after they've successfully registered for any service that your company provides. By extending a warm welcome to new clients, you show them that your company values their patronage and is prepared to assist them on their way. A positive business-customer relationship can be facilitated by sending out welcome messages as the first step in developing meaningful communication with your customers.

• Confirmation of appointments

We sometimes forget about scheduled appointments. However, this has the drawback of wasting a significant amount of money and time for both businesses and individuals due to missed appointments and no-shows. If you want to avoid this in your business, sending appointment confirmations to your clients may be the next best option.

Updates on order status

You can keep in touch with your customers after they purchase something from your online store by sending them information about the status of their orders on a regular basis. By using transactional SMS, you can let your customers know when their orders are accepted or rejected, how soon they will be delivered, whether delivery is being delayed, when their orders have been successfully delivered, and when returns are available.