INTERACTIVE VOICE RESPONSE (IVR)

IVR SERVICES

INTERACTIVE VOICE RESPONSE SERVICE

 

An automated telephony system popularly known as Interactive voice response interacts with callers and gathers information along with specifying call routes to the appropriate recipients. An IVR system works with a combination of voice telephone input and touch-tone keypad selection and initiates an appropriate response in the form of fax, call back and email.IVR system consists of telephony equipment, software applications, database, and several software applications and processes. The software is required to be purchased by an organization to run IVRS along with hardware equipment, or they can also select an IVR hosting service that charges a monthly fee.

 

Advantages of IVR Service

 

• IVR service is used for small & large scale business.

 

• IVR technology eases the workload on humans through software implemented response systems, so it saves a lot of time & money also.

 

• It reduces delays in answering calls thus improving customer response.

 

• IVR systems are used in a more sophisticated way to simplify tasks in other departments of an organization, such as Sales & Marketing.

 

• It can operate without any time boundaries.

 

Bulk SMS Plans gives genuine IVR Service with competitive prices. Some of the best prices are discussed below:

 

Packages of IVR Services

 

IVR Professional Plan	3 Months	6 Months	12 Months
Charges	4500	8500	16,200
Free Minute	1,500	2,800	8000
IVR Enterprise Plan	3 Months	6 Months	12 Months
Charges	8000	15500	24,000
Free Minute	4,000	10,000	20000

 

TOLL-FREE NUMBER PLAN

 

Toll-Free Professional Plan	3 Months	6 Months	12 Months
Charges	8000	18000	34,500
Free Minute	3,500	9,000	32249
Toll Free Enterprise Plan	3 Months	6 Months	12 Months
Charges	19999	38999	74,999
Free Minute	7,000	17,000	77999

 

Special features of IVR Services:

 

IVR Plan Detail	Professional Plan	Enterprise Plan
Channel	6	20
Concurrent Call	3	10
Ringtone	Add-on	Yes
Live Reports	Yes	Yes
Agent Wise Report	Yes	Yes
Advance Report Analytics	Yes	Yes
Custom Music on Hold	Add-on	Yes
Web hooks	10000	Unlimited
Call Recording	Yes	Yes
Past Data Visibility	Unlimited	Unlimited
Call Charges	1 INR/Min.	1 INR/Min.
Blacklisting	yes	yes
Time Based Routing	yes	yes
Multilevel IVR	yes	yes
Multi Language Announcement	yes	yes
Slick CRM Integration	yes	yes
Alert	yes	yes
Call Logs	yes	yes
Email Integration	yes	yes
SMS Integration	yes	yes
Email Report	yes	yes
Customize Report	yes	yes
Voicemail	yes	yes