Bulk SMS for Airlines & Aviation Industry

SMS marketing and alerts channel where you can easily send messages in bulk with 100% delivery results. With our multiple partnerships with telecom operators, SMS gateways, and robust framework, we ensure unmatched delivery speed and rates with 24*7 support by our staff for your text. We also provide real-time and fantastic customer support.

How Interactive Voice Response Helps The Airline Sector?

Maintain call routine:

The interactive Voice Response phone technology calls route the calls based on the mobile number of the caller. This can only happen when it is connected with CRM which is Customer Relationship Management. This is an automated service where calls can be directly get connected to the person to whom you have last spoken. Moreover, the important calls will be placed in front of the calling list or the call can be directed to another person or consultant who will speak in another specific language. This will provide the aviation industry with many benefits like lower list times for calls, offers a customizable call back, reduce rates, and enhanced speed.

Provide a helping hand in busy times:

The IVR services help the aviation sector in organizing multiple options for the callers in the way of leaving messages and self-serve. The IVR services provide the best feature to help the contact centre by lowering the pressure from the shoulder of the agent. Various tasks can be directly provided to the customer questioning information about their account, status of their flight, payment, timings, and others. The IVR service will also ensure that the messages and menu options can be easily sent and modified to their customers at the earliest.

Enhanced the journey of the customers:

Earlier, the IVR services were not developed and gained a lot of bad reputation for that reason as the services offered to customers were not planned and executed in a very poor manner with clunky and complex designs but now it has been improved with a very fast pace and attractive features and designs so that they can transform the journey of the customer in a better way by providing clear messages by which they can know the brand of the organization and self-service technique as well. The main aim of improving the journey of the customer or airline industry is the information can be smoothly transferred to the customer in case the caller won’t speak to them and the agent can handle the matter accordingly.

Customer Satisfaction

The IVR survey will help you in providing the best customer satisfaction results as it is very important for every industry and airline industry as well. An agent is hired to calculate the score of customer satisfaction so that the company can take the help of that score and can improve its training and programs. Enriching the hold experience is another way of improving customer satisfaction along with lowering the dropped cells as well. Virtual assistance is also the best option for wait time announcement and to maintain the call-back request.

Enhance confidence by the way of freeing consultants:

The interactive voice response will provide confidence to the customers and airline industry by providing various services like solving complex questions, maintaining routine calls along with questions, and freeing the members and workers to maintain the calls and question through various platforms. This will improve adaptability and offer comfort to agents by working on some meaningful things instead of daily usual questions.

Reduce the cost of call centres:

Just to offer support and help the airline industry use call centres. But that can be very expensive so it is better to install airline bots that are very cost-effective and provides a solution to every problem. A chatbot will automatically provide support and help request that is handled and maintained by the agent or any other worker. The impact of handling such a situation can be vast and huge in case the industry directs at least 60% of the request of the passenger. The cost per call of an agent has been reduced significantly by reducing the support load of the call centre which will automatically reduce the work of agents or workers.

Support agents:

By installing chatbots, agents can put their main focus on spending their time on relevant calls instead of spending more time on less relevant calls. Chatbots channels are there for handling simple problems that can free the agent in handling more important calls and solve the complex problems. Passengers want to spend less time waiting for the agent to receive their call and solve their issues whereas the agents want to spend more time solving the problems of every passenger.

Ancillaries:

Many types of services are there but ancillary services are one of them. They are the main driver of generating profits in airlines. Through ancillary, the organization can earn at least 50% of the total sales. The process of purchase needs to be very accurate, simple, and spontaneous. The chatbots provide an amazing job of directly and automatically selling the services through the journey of passengers. Moreover, the chatbot of the airline industry can also provide customized ancillary services to the passenger such as extra checked baggage, seat upgrades, boarding, ticket checking, and others. Through chatbots, the work has become easier by answering all the questions and lowering the number of steps that are required to complete the purchase.