Content Template Guideline on DLT

Content Template Guideline on DLT

 

 

Distributed Ledger Technology(Dlt) Is A Blockchain-based Registration System. This System Keeps Track Of All The Records Of Promotional & Transitional Messages Sent By The Senders Where All The Telemarketers And Entities/Enterprises Have To Be Registered With Operators And All The Customers And Retailers Are Connected To The Operators Through Telemarketers.

 

As Per New Guidelines From TRAI, In First Phase Of DLT Every Individual/Enterprise Has To Register On  Dlt Platform If They Want To Use Bulk Sms/Voice Services For Their Business Purposes, TRAI Has Made Dlt Mandatory For Everyone From 1 June 2020. It Means For All Your Senders/Headers & Sms Templates You Need To Register As An Entity To The Dlt Blockchain Platform. If Senders Are Not Active On Dlt Platform Message Will Not Be Delivered.

Now in  Second Phase of DLT, That Is Going To Be Live On 1 September 2020 Every SMS Template Need to be Whitelisted With Header On DLT

So Here Are Some Content Template Guideline on DLT

 

1. Transactional:

Any message which contains OTP and requires to complete a banking transaction initiated by bank customer will only be considered as transactional. This is applicable to all banks (national/scheduled/private/govt and even MNC’s).

Illustration:

• OTP message required for completing a net-banking transaction.
• OTP message required for completing credit/debit card transactions at a merchant location.

For e.g:

 

SMS Header: TRHDFC (or) DCBmsg

Actual Message: 824926 is the OTP for trxn of INR 57.75 at zaak epayment services pv with your sbi card xx3931. otp is valid for 10 mins. pls do not share with anyone.

 

Actual Message	Required Template Format
824926 is the OTP for trxn of inr 57.75 at zaak epayment services pv with your SBI card xx3931. OTP is valid for 10 mins. pls do not share with anyone	{#var#} is the otp for trxn of inr 57.75 at zaak epayment services pv with your SBI card xx3931. otp is valid for 10 mins. pls do not share with anyone
032456 is your OTP for fund transfer for the amount Rs.3,000 to Ravi. OTP valid for 8 minutes. Do not share this OTP with anyone	{#var#} is your OTP for fund transfer for the amount {#var#} to {#var#}. OTP valid for 8 minutes. Do not share this OTP with anyone.
428684 is OTP for your eComm Txn for the amount Rs.15,000 OTP valid for 8 minutes. Do not share this OTP with anyone.	{#var#} is your OTP for fund transfer for the amount {#var#} to {#var#} . OTP valid for 8 minutes. Do not share this OTP with anyone.
369147 is OTP for your premium payment for the amount Rs.34,000. OTP valid for 8 minutes. Do not share this OTP with anyone.	{#var#} is OTP for your premium payment for amount {#var#}. OTP valid for 8 minutes. Do not share this OTP with anyone.
852456 is your OTP for BillDesk Payment in NetBanking. OTP is valid for 8 minutes.	{#var#} is your OTP for BillDesk Payment in NetBanking. OTP is valid for 8 minutes.

 

Step To Request Transactional Templates On DLT

 

STEP 1

Login To Your DLT Portal 
Below Are All DLT Networks Links Given

Airtel - https://dltconnect.airtel.in

Vodafone - https://www.vilpower.in/

BSNL - https://www.ucc-bsnl.co.in/

MTNL - https://www.ucc-mtnl.in/

JIO - https://trueconnect.jio.com/

Videocon - https://smartping.live/entity/home

 

STEP 2

 

Go to Templates 
Click On Content Templates

 

 

STEP 3

 

Click On ADD

 

STEP 4

Select template type Transactional

• Select your header For Which You want to Request Your SMS Template
• Type Template name  ( You can keep Any name as per your Convenience)
• Select template message Type, Text - For English Language Unicode - If Using Any other Native Langauge 
• Enter Your Template Message
• Insert Variable For Dynamic Values Like OTP, Name, Date, Amount ETC.
  

 

 

STEP 5

Click On Save Your Template is Now Requested it may take 12 - 24 hr For Manual Approval From Operator End 

Once Approved You Will get An Confirmation Email After that You Can Send That SMS template From Bulk SMS Plans Mobile APP & Web Portal

 

 

 

 

2. Service Implicit:

Any message arising out of customers' actions or his existing relationship with the enterprise, that is not promotional will be considered as Service-Implicit message.

 

Illustration:

 

• Confirmation messages of a Net-banking and credit/debit card transactions.
  
  
• Product purchase confirmation, delivery status, etc. from e-comm websites.
  
  
• Customer making payments through Payment Wallet over E-Commerce website   / mobile app and an OTP is sent to complete the transaction.
  
  
• OTP’s required for e-comm website, app login’s, social media apps, authentication/verification links, securities trading, Demat account operations, KYC, e-wallet registration, etc.
  
  
• Messages from TSP/ISP.
  
  
• Periodic balance info, bill generation, bill dispatch, due date reminders, recharge confirmation (DTH, cable, prepaid electricity recharge, etc.
  
  
• Delivery notifications, updates, and periodic upgrades.
  
  
• Messages from retail stores related to the bill, warranty.
  
  
• Messages from schools-attendance/transport alerts.
  
  
•  Messages from hospitals/clinics/pharmacies/radiologists/pathologists about registration, appointment, discharge, reports.
  
  
• Confirmatory messages from app-based services.
  
  
• Govt/DOT/TRAI mandated messages.
  
  
• Service updates from car workshops, repair shops, gadgets service centers.
  
  
• Directory services like Justdial, yellow pages.
  
  
• Day-end/month-end settlement alerts to securities/Demat account holders.

For e.g; 

SMS Header: AIBANK (or) AFinsv

Actual Message: Thank you for using EMI Facility on your IDBI Bank Credit Card 4***3495 EMI request for Rs. 25000.00 executed on 01/07/2019

 

Actual Message	Required Template Format
Thank you for using EMI Facility on your IDBI Bank Credit Card 4***3495 EMI request for Rs. 25000.00 executed on 01/07/2019	Thank you for using EMI Facility on your IDBI Bank Credit Card {#var#} EMI request for {#var#} executed on {#var#}
YES BANK - Your new bill for BESCOM Bangalore - account 0842948000 for Rs 4339.00 could not get scheduled because the auto-pay limit is less than the bill amount.	YES BANK - Your new bill for BESCOM Bangalore - account {#var#} for {#var#} could not get scheduled because the auto-pay limit is less than the bill amount.
transaction alert: 49.0 was used from your Flipkart gift card 6000172013334850 for ordered 117666705985700000 on Flipkart. the balance remaining in the card: 0.0.if you don't recognize this transaction, please reach out to http://fkrt.it/q0rbconnnn immediately.	transaction alert: {#var#} was used from your Flipkart gift card {#var#} for order id {#var#} on Flipkart. the balance remaining in the card: {#var#}.if you don't recognize this transaction, please reach out to http://fkrt.it/q0rbconnnn immediately.
Dear Manoj Sharma Your Bulk SMS Plans Validity is Going To Expired In Next 2 Days Please Recharge to Continuous Use Of Service	Dear {#var#} Your Bulk SMS Plans Validity is Going To Expired In Next {#var#} Days Please Recharge to Continuous Use Of Service
Dear Manoj  Your Tickets Generate successfully ticket no BSP435543 Our Support Team Will Revert Your Ticket With In 24Hr For any Urgent Inquiry Call Us At +91-7404900081	Dear {#var#} Your Tickets Generate successfully ticket no {#var#} Our Support Team Will Revert Your Ticket With In 24Hr For any Urgent Inquiry Call Us At {#var#}
account: 56787867 is your Samsung account verification code.	account: {#var#} is your Samsung account verification code.

 

Step To Request Service Implicit Templates On DLT 

 

STEP 1

Login To DLT Portal Same As Mention Above 
Go TO templates > Content template

 

 

STEP 2

 

Click On ADD

 

 

STEP 3

Select template type Service

• Select Consent Type Implicit
• Select your header For Which You want to Request Your SMS Template
• Type Template name  ( You can keep Any name as per your Convenience)
• Select template message Type, Text - For English Language, Unicode - If Using Any other Native Langauge 
• Enter Your Template Message
• Insert Variable For Dynamic Values Like OTP, Name, Date, Amount ETC.

 

 

STEP 5

Click On Save Your Template is Now Requested it may take 12 - 24 hr For Manual Approval From Operator End 

Once Approved You Will get An Confirmation Email After that You Can Send That SMS template From Bulk SMS Plans Mobile APP & Web Portal

 

 

3.Service Explicit:

These are the messages which require explicit consent from the customer, that has been verified directly from the recipient in a robust and verifiable manner and recorded by the consent registrar. Any service message which doesn’t fall under the service-implicit category.

Note: Additionally, the customer consent template needs to be linked to content templates in the service explicit category.

Illustration:

Messages to the existing customers recommending or promoting their other products or services.

For e.g;

 

 

 

SMS Header: NUTUKI (or) PRizem

Actual Message: Your Rs.500 exclusive voucher is UNUSED!! Redeem it on purchase of Rs.1,000 at Marks & Spencer. Use code 654321001 Valid till 31st Mar 2020! T&C.

 

Actual Message	Required Template Format
Your Rs.500 exclusive voucher is UNUSED!! Redeem it on purchase of Rs.1,000 at Marks & Spencer. Use code 654321001 Valid till 31st Mar 2020! T&C..	Your Rs.{#var#} exclusive voucher is UNUSED!! Redeem it on purchase of Rs.{#var#} at Marks & Spencer. Use code {#var#} Valid till {#var#}! T&C.
Swedish massage 60min(1): 1355.93,aroma massage 60min(1): 1525.42,s.total(2): 2881.35,	Swedish massage {#var#},aroma massage {#var#},s. total{#var#},
Hi, In order to best serve you and others, could you click on mosl.co/ywq8FBJpAn to share your meeting experience with Motilal Oswal RM Raju Saha on 22	Hi, In order to best serve you and others, could you click on {#var#} to share your meeting experience with {#var#}
Bajaj Finserv Personal Loan needs Minimal Documentation. Fulfil your financial needs in one click http://m.BajFin.in/Iphr8tFE .T&C	Bajaj Finserv Personal Loan needs Minimal Documentation. Fulfil your financial needs in one click {#var#}.

 

Consent template creation guidelines

 

Consent Template:  Standard message that is sent to consumers seeking their consent to receive promotional/marketing communication from a particular brand for a given scope. While creating consent template, following details needs to be filled:

• Template Name: Name as per their choice
• Brand Name: Their product/trade name or if they have multiple brand names

Example: Enterprise “Jubilant Food Works” owns 3 brand portfolios “Domino’s Pizza; Dunkin’ Donuts & Hong’s Kitchen”

Scope of consent: Type of communications they want to send to end users (We would like to send communication regarding all marketing offers and events to our registered customers. {opt-out procedure can also be given}). It should not contain any actual message contents.

Examples:
  1. Would Like to Send Communication Regarding All Marketing Offers and Events to Our Registered Customers.

2. “ABC Solutions” needs Your Consent in Order to Serve You Better. We May Send You Messages About Your Account Information, Activity and Our Best Offers.
3. We will send you updates, transactions, recommendations of our services or products being a registered customer with us.

With above details filled, enterprise can submit the template for approval. There is no limitation for enterprise on creation of no. of consent templates. Post approval by the registrar, enterprise can link these consent template to their content templates in promotional or service explicit category (optional) accordingly (shown in below snapshot).

 

Do’s for consent templates:

• Choose short name to a template which is relevant. This helps in choosing right consent template while creating content templates in promotional or service explicit categories.
• Brand name should be relevant to details mentioned in scope of content.
• Scope of content should be relevant to mentioned brand & intent of the consent to be mentioned.
• If entity wants to provide opt-out information, that needs to be provided completely. E.g “To opt-out, send SMS as STOP to 1234567890”
  
  
  

Don’ts for consent templates:

• Not to use generic names for templates like “template1; template2, etc.”
• Not to mention invalid or irrelevant names under brand. This will be treated as invalid template.
• Not to enter actual message sent to customer, no shot message like “consent; sms to customers; etc.”
• No variable to be used in scope of consent, as variable applicable to content templates only.
• Multiple consents not required by entity unless it is required by enterprise, like example mentioned explaining brand name field.

4.Promotional:

Any message with an intention to promote or sell a product, goods or service.Service content mixed with promotional content is also treated as promotional. These messages will be sent to customers after performing the preference and consent scrubbing function.

Note: Additionally, customer consent template needs to be linked to content templates in service explicit category.

Illustration:

For e.g:

 

 

SMS Header: 123890 (or)  154987

Actual Message: Lifetime Free ICICI Bank Credit Card with Vouchers from LensKart, Pepperfry, Grabon worth Rs.3000. SMS “apply” to 5676766 TnC apply.

 

Actual Message	Required Template Format
Lifetime Free ICICI Bank Credit Card with Vouchers from LensKart, Pepperfry, Grabon worth Rs.3000. SMS “apply” to 5676766 TnC apply	Lifetime Free ICICI Bank Credit Card with Vouchers from LensKart, Pepperfry, Grabon worth Rs.{#var#}. SMS “{#var#}” to 5676766. TnC apply
Pay JUST Rs 640* pm & get Rs 83,333 for 120 months or payout of Rs 1,00,00,000 With LIC*(Life Insurance Cover) For Your Family. http://px2.in/pAD4Tls	Pay JUST Rs {#var#} pm & get Rs {#var#} for {#var#} months or payout of Rs {#var#} With LIC (Life Insurance Cover) For Your Family. {#var#}
YOU can win Rs 20,000 in Fantasy cricket use code 542321. Install Qureka Pro app now to WIN Click - https://abc.com	YOU can win Rs {#var#} in Fantasy cricket use code {#var#}. Install Qureka Pro app now to WIN Click - {#var#}

 

Content Template Validations:

•  Two or more spaces are not supposed to use between 2 words, before word or afterword.
• All special characters (found on keyboard) are allowed, except < and > symbols
• Variable format is {#var#} which is case sensitive
• Or variable can be inserted by clicking the radio button (insert variable) above text box
• Trans/Service category messages should have variable mandatorily
• Promo category can have complete fixed content or with variable part
• There is no limitation in no.of variable per message
• Values like amount, date, a/c no, merchant names, OTP, codes, URL, customer names, card type, etc. needs to be replaced with variables.
• In case trying to upload same template, portal would show an error as “Template Message already registered (Template Name - ****)”

 

Do’s for Content Template:

• Use promotional category for communications intended to send from numerical sender id only.
• Transactional category to be used by banking enterprises only & for OTP messages during fund transfer; online payment; merchant txn only.
• Service – explicit category needs to link consent template as well, without which the template gets rejected
• Choose a relevant/recognizable name for templates
• Use message type as “TEXT” for all general messages & “Unicode” for regional messages.
• Variable {#var#} insertion to be required against values like date; amount; a/c no; OTP; names; etc.
• Always use notepad or notepad ++ to create template, to avoid additional spaces and invalid characters
• Min fixed char required in templates is 6 char (applicable in pure OTP messages only)
• Linking of consent templates for content template categories “promotional” & “service – explicit” is optional (not mandatory)

 

Don’ts for Content Template:

• Not linking consent templates for content template categories  “promotional” & “service – explicit”. Same content template against multiple headers.
• Header selection against irrelevant templates.
• Selecting “Transactional” category by non-banking enterprises.
•  No or invalid variable format in templates.
•  Using double spaces in templates (this can be pre-checked by verifying the template on notepad++ before template submission).
• Templates with less than 6 char or variable insertion alone as a template.
• Do not use external fonts or characters other than those appear on keyboard.