In E-commerce, Missed Call Marketing Can Be Used

Scale is the main benefit of online shopping. However, providing that level of customer service can be difficult and expensive. Missed calls may be a solution to these issues. The following are a few of the most successful missed call campaigns we've observed from e-commerce clients:

Pre-ordering of goods, in which clients can sign up for an impending product launch by making a missed call

1.Determine a delivery's or order's status

2.Asking for a callback

3.Giving service-related feedback

4.Receiving alerts through email or SMS

Missed Call Service: How Can It Be Used for Ecommerce?

1.Obtaining Leads

Your response rate will rise significantly if you incorporate the missed call number throughout all of your marketing efforts, including brochures, posters, and other materials. Send automated responses to missed calls from interested prospects asking for product information or profile information.  With the help of missed call marketing, you may spread out the handling of high traffic and preserve your sales capacity. Connect it to a lead management system using CRM software for tracking leads and taking follow-up notes.

2.Assistance to clients

Shorten the duration it takes to respond to customer service queries. Utilize missed call numbers on your website, business cards, brochures, etc. to invite your clients to just make a missed call for assistance. When they are available, your salesperson can phone them and speak with them. No hold times or hang-ups, just excellent customer service.

3.Verification of a mobile phone number

Mobile client numbers can be verified via missed call verification services. Any telecom network in the globe can be used by users of missed calls as either a platform for verification, and they can still use it for free. In cases where SMS verification is not possible, it also works with landlines and international numbers.

4) Coupon Distribution

Deliver promotional materials like coupon codes in your SMS response.Paper coupons are subject to inaccuracy because they only use human intervention.Simply include one missed call phone number on brochures or booklets to use missed call marketing.Customers who want to take advantage of a promotion need to dial the printed number with a missed call that automatically disconnects, and they will receive an SMS with a coupon code.They can go to the store or an eCommerce website to use the coupons.

5) A pledge drive

Simple missed call responses can be used to start viral pledge campaigns. To get the word out about your campaign as well as the missed call number, all you are required to do is utilize social networking sites, press releases, etc. Users are urged to call the designated number provided during that marketing campaign in order to pledge and register their support by leaving a missed call. You may also send automated SMS messages to people, asking them to tell their friends about the campaign in order to make it go viral.

6) Comments

By merging missed call services with SMS marketing, receiving feedback is quite simple. An SMS is delivered to the user, asking them to contact a specific number listed on the SMS in order to rate how satisfied they are with the service. The system is cost-free for users and simple to use because it only requires dialing numbers.

7) Research

It can be quite difficult to conduct surveys, particularly in remote areas. Additionally, it is incredibly expensive to reach out with large paper forms or otherwise process those forms. The survey question and such missed call numbers for calling in to respond can be announced on the radio, TV, or even during the roadshow using missed call service. After that, while using reporting and analysis tools, you may examine the survey results in real-time.