How to Set Up WhatsApp Configuration for Post-Call Action.

In today's fast-paced digital world, instant customer follow-up is key to creating lasting impressions. One powerful way businesses achieve this is through Post Call Actions using WhatsApp.
In this guide, we’ll walk you through how to set up WhatsApp configuration for post-call actions using WA Bridge, ensuring you stay connected with customers after every interaction.

📞 What is Post Call Action?

Post Call Action means sending an automatic WhatsApp message to a customer after they complete a phone call with your business.
It could be:

• A simple thank you message
  
  
• A feedback request
  
  
• A product catalog
  
  
• Or a customer service follow-up
  
  

This helps maintain engagement, boost customer satisfaction, and drive more business!

🛠️ How to Set Up WhatsApp Configuration for Post-Call Action

Follow these simple steps:

1. Access Your WA Bridge Dashboard

Log in to your WA Bridge panel where your WhatsApp API is connected.

2. Navigate to Configuration Settings

Find and click on the Post Call Action or Call Settings section in the dashboard.

3. Set Up WhatsApp Number

Input the official WhatsApp Business number you wish to use for follow-up messaging.

4. Customize Your Message

Create your post-call message! It could be text like:

• "Thanks for calling! We’ll get back to you soon."
  
  
• "Hope your query was resolved. Share your feedback with us!"
  
  

You can personalize it using dynamic fields like customer name, ticket ID, etc.

5. Choose Action Triggers

Define when the WhatsApp message should trigger:

• After missed calls
  
  
• After completed calls
  
  
• After rejected calls
  
  

This ensures the right follow-up based on call outcomes.

6. Activate the Configuration

Once everything is set, simply enable the Post Call Action.
Now every call will be followed by an instant WhatsApp message to the customer!

🎯 Why Use WhatsApp Post Call Actions?

• Instant Engagement: Customers feel cared for.
  
  
• Feedback Collection: Helps improve service quality.
  
  
• Lead Nurturing: Keep leads warm after the first contact.
  
  
• Better Conversions: Drive more sales through quick follow-ups.
  
  

🚀 Pro Tip:

You can also combine your Post Call Action with Chatbot flows to automate further conversations without needing a human agent!

Final Thoughts

Setting up WhatsApp Post Call Actions is simple yet extremely powerful for businesses. With WA Bridge, you can automate this in just a few clicks and improve customer service quality.
Start now and turn every call into an opportunity!