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Interactive Voice Response (IVR) System For Businesses

Smart IVR recognizes every caller's input and routes it to the best agent

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OVERVIEW OF THE TECHONOLOGY                     

Interactive Voice Response (IVR) technology allows customers to interact 
with a company through the use of voice commands and touch-tone keypad
inputs. The technology is typically used in call centers or customer service
environments.

 

 

 






 

                       HOW IT WORKS?
 When a customer calls a company, they are greeted by an automated voice
 that presents them with a series of options, such as pressing a number to
 speak to a specific department or entering their account number to access
 their account information. The customer's responses are then routed to the
 appropriate destination, such as a live agent or a database for account
 information.

 

 

 

 

DIFFERENT TYPES OF IVR SOLUTIONS 

 

INBOUND IVR

OUTBOUND IVR

MULTI CHANNEL IVR

Allow customers to navigate through a series of menu options and connect with the appropriate department or agent.

Make outgoing calls, such as appointment reminders or phone surveys. It automates these types of calls and improves efficiency.

Allows customers to communicate with a company via voice, text, & web chat or can switch between different channels accordingly

 

SELF SERVICE IVR

 

SPEECH RECOGNITION

HOSTED IVR

 

Managing account balances, bills, and scheduling appointments without speaking to live agents is possible.

 

Speech recognition understands customers' voice commands. Users can interact with the system without navigating menus.

 

A third-party can host the IVR solution, eliminating the need to buy additional hardware or software.

 



BENEFITS OF IVR SERVICES

 

 


  Cost savings: The Interactive Voice Response (IVR) system allows for a decrease in the need for manual customer service, thereby                   reducing staff and costs and freeing up personnel for more important tasks.

 

 


  Increased efficiency: It is important to note that IVR services are designed to allow for efficient and fast handling of customer calls,               which enables customers to find the information they need or complete transactions quickly and easily.

 

 


  Improved customer satisfaction: It is an efficient and cost-effective way for customers to access information and complete                               transactions at their convenience, which reduces waiting times and improves the overall customer experience by giving them                                               access to information at their conveinence
                                                                                                  

   Collect Feedback : Having an IVR dialer is a great way to reach out to callers for feedback or to run a survey. Its Valueable way for                   business to improve their ivr systems. increase customer satisfaction and enhance their overall success.



   Personalized Experience : Factors like region, transaction history, and other relevant information can be used to personalize the IVR            process. This customization helps to provide a more relevant and efficient interaction for the caller.

 

CASE STUDY 

 

CHALLENGE

There are times when unexpected visits to the hospital can be a stressful and chaotic experience for both patients and healthcare providers alike. Lack of organization and long waiting times can frustrate patients and worsen their health. It is essential to implement measures that bring order and governance to the process to make it more positive and efficient.

 

Reduce wait times and streamline processes for patients to get the care they need. The system can also reduce the burden on healthcare providers and improve the quality of care overall.

 

OUR SOLUTION

Our Doctor Appointment System offers a cloud-based solution that simplifies and streamlines the appointment scheduling process for both doctors and patients. The system provides doctors with a personalized calendar to easily manage their availability and schedule appointments. Patients can request appointments through their browser, and doctors are notified through email and/or SMS/text message.

 

The solution is fully integrated, allowing for seamless communication between patients and doctors. Doctors can view all of their appointments in one place, and patients can see their past and future appointments in their own portal page. Additionally, the system is easily integrated with existing ERP or hospital systems, providing doctors with access to patient medical history during appointments.

 

How IVR Works?

 

 

 

 

 1.Customer dials a business phone number

   A customer finds business phone number through advertising, websites, or apps.

 

 

 

 

 

 

 

 

2.Select a greeting and make a selection

 Customers are asked to input certain numbers (DTMF inputs) via their dial-pad for corresponding   outcomes.

 

 
 
 

 

 

 

 

3.The corresponding outcome pans out

Example: Call gets connected to the correct department or the customer hears their account balance.

 

 

 

 

 

 


Bulk SMS Price list

IVR Packages

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2124 RS

included 18% GST
Basic Plan-3 months

Call Recording
Live Reports
DTMF
Multi-level IVR
Repeat Targeting
API & Webhook Integration

Purchase Now ➞
Validity: 90 days
Per SMS Price: 60p/call
1800 RS Total Cost
500 Mins Credit
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8,850 RS

included 18% GST
SMB PLAN

Call Recording
Live Reports
DTMF
Multi-level IVR
Repeat Targeting
API & Webhook Integration

Purchase Now ➞
Validity: 180 days
Per SMS Price: 60p/min call
7500 RS Total Cost
6000 min Credit
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23,600 RS

included 18% GST
ENTERPRISE PLAN

Call Recording
Live Reports
DTMF
Multi-level IVR
Repeat Targeting
API & Webhook Integration

Purchase Now ➞
Validity: 360 days
Per SMS Price: 60p/min call
20000 RS Total Cost
18000 min Credit

GET STARTED TODAY WITH CONVERTING LEADS INTO CUSTOMERS

Incredible Features To Run Successful IVR Campaigns

DTMF
Dialing with multifrequency tones lets you convey the number or code of a caller
Live Call Monitoring
Improves agent performance, offers training and delivers consistent customer support
Call Recording
Able to record all calls can help businesses evaluate an agent’s efficiency
Auto dialer
This system automatically dials pre-set phone numbers for telemarketing and other purposes
Voice Broadcast
Enable two-way communication, call transfers, and other advanced features used for telemarketing
API Integration
Enables connection to CRM, databases and web-based apps, streamlining business processes
Voice mail integration
Allows customers to leave voicemails through IVR and access their voicemail messages
Personal customized templates
IVR personalized template for customized greetings, menu options, prompts, and messages
Multiple call routing
Enables businesses to handle calls more efficiently & effectively by routing them to the department or agent
Auto voice feedback
Allows the system to automatically provide spoken responses to a caller's inputs
Auto SMS reply notification
Message customers automatically with confirmation numbers, account balances, and call details
Call reports
Gain insight into customer interactions, popular options, avg call duration, call transfer success rate.
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