Missed Call Solutions In The Banking Industry

Do you recall how, ten years ago, the only method to check your balance was with a passbook? It was tiresome yet a regular occurrence to wait in long lines to get one's passbook updated. You may now monitor your account balance in better ways that don't entail time-consuming procedures. In reality, you may accomplish a lot more in a matter of seconds, such as changing your cell number, ATM pin, and other things. You can request anything, including check books and account statements, for free.

In fact, banks urge customers to adopt these newest features:

• "If you have any questions regarding your most recent transaction, please contact 98XYZ on your missed call."
• "Call 891XYZ to obtain a small statement of your account."

One sector that benefits the most from missed call services is banking. Have you ever pondered how these services operate, though?

Using missed call services in banking

For the convenience of their customers, banks have continuously introduced missed call numbers during the past few years. In order to improve their customer service, banks, both private and public, have started using this technique.

Here are a few instances where banks can benefit from the missed call service:

• Accessibility

Many people may not have time for lengthy chats due to the busyness of modern living. As a result, they search for more practical strategies to accomplish the same. They can rapidly access their bank information or make other requests using a missed call service. The user can now follow account updates in real-time, increasing transparency. Additionally, consumers can use this service to inquire about various deals and plans.

• More penetrating

India's rural areas and Tier-3 cities still only have sporadic Internet service. Missed call services offer a reachable form of contact regardless of location. Let's imagine that someone wants to learn more about loans. To obtain the required information, they need only leave a missed call. On this basis, users can acquire advice without needing to spend hours surfing the Internet.

• Activation and confirmation

OTPs are typically used to confirm the identification of the customer. Nevertheless, the missed call alert seems to be a preferable substitute because, unlike SMSes, it operates with both landlines but also international numbers. For instance, when a new ATM card is issued, the cardholder may be prompted to make a missed call using their registered phone number to confirm their identification. The pins for ATMs can also be changed by users.

• Increasing staff output

The missed call service has proven to be a blessing for banks who were concerned about employee productivity. The front desk staff is relieved of menial duties like reviewing the savings account balance and perhaps even five separate users' most recent transactions.  They can now easily request a missed call from the client's registered number in order to access their statements.

• Rapid reaction

I forgot my PIN. Not to worry. A new one can be created in a matter of minutes. The missed call service's quick reaction is its most useful feature. In the event that clients forget or misplace their current PIN, they can quickly request a new one. Customers can create OTPs and complete their tasks by making a missed call from eith