Check order status, confirmation, return, shipped and delivered
What Exactly Is a Text Message Order Confirmation? Whenever you send an SMS blast to a customer after they make an online purchase from your shop, you are referring to that SMS as an order confirmation. An online bulk SMS platform can be integrated with your order fulfillment and point-of-sale systems to automate these messages. Each time an order is placed or has its status changed, the platform automatically and personally sends an SMS online. Order confirmation messages are successful because they have a far greater open rate than emails.
Making sure orders are being followed up on at every level greatly enhances the client experience. This entails informing the consumer when their order has been accepted and is on its way to delivery. Sending SMS alerts about package arrivals and shipping updates is also a good idea. To get you started, check out these order confirmation SMS blast online templates.
Your initial move when a consumer makes a purchase is to send a personalized bulk SMS verifying the transaction. Examples of order confirmation texts include:
When the customer's order is ready for shipping, you should let them know. Examples of automated text include:
Last but not least, be sure to inform your customer when their product has arrived. Additionally, you can request feedback from them. The following are sample texts:
It's possible that your consumer will want to return something. Giving a refund in this instance demonstrates excellent customer service. Sending updates about purchase cancellations and reimbursements falls under this category. For instance:
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