Don't let your agents dial, they should be talking

Your agents will no longer have to waste time dialing numbers and waiting for call pickup. Make use of progressive dialer to connect calls to an agent when a customer picks up. No more waiting on hold! Now is the time to request a callback.

What is progressive dialer?

The progressive dialer is a feature available with Bulksmsplans' call center solution. Progressive dialer automatically dials one number from the contact list after a sales or support agent has completed a call. A customer is connected to an agent as soon as they pick up the phone.

Reduce waiting time between calls for sales and support agents.
Save time and effort by autodialing the numbers on your call list.
Connect your customers with support executives instantly.
Serve a large number of customers with minimal resources to grow your business.

BENEFITS OF AUTO DIALER

Increase productive talk time of your agents

Without the autodialer feature, your agents manually dial the contact numbers from the call list. Due to manual dialing, a big chunk of your agents’ time is wasted on dialing and waiting for customers to pick-up the call. Not all customers and prospects pick-up the call in the first instance. They may be busy, their phone may be on silent, or they may not be in the mood to take calls right away. Yet, your agents spend time waiting for customers to pick-up. Progressive dialer automates the dialing task and connects a call to an agent only when a customer has picked-up the call, making sure that your agents spend all their time talking, not dialing.

Keep your agents in good mood & spark greater conversions

Remember last time when you called someone, and that person didn’t pick up your call? How did you feel? Not good, of course. It’s only human nature. Now, imagine the situation of one of your agents. He is calling (say) 20 people in an hour and (say) 10 didn’t pick-up his call. How did he feel? Well, it’s boring, mentally tolling, and not joyous. With progressive dialer on work, an agent is connected on a call only when a customer has picked-up. No manual dialing. No waiting for customers to pick-up. Besides productivity, it saves them from the frustration of waiting and call rejection and keeps them in a better mood throughout the day.

Close more leads & Boost your revenue

With progressive dialer software integrated into your call center solution, your sales teams can reach a massive number of prospects that can't even be imagined with manual dialing. More calls mean more prospects, more conversations, and more deal closures, keeping the conversion rate constant. If you want to hit higher revenue targets but don't have enough resources to increase your human resources, the progressive dialer can come to rescue. It automates a big chunk of your cold calling efforts and makes sure that all your agents make productive use of their time i.e. talking to prospects and converting them into customers, rather than dialing numbers and waiting.

Improve overall efficiency & effectiveness

Bulksmsplans progressive dialer is well-integrated with the cloud call center and CRM which enables your agents to attend and make calls from any location; be it home, office, café, or anywhere else. Besides mobility, progressive dialer allows you to analyze your call data and agent performance through call center live panel, see grounds of improvement, and make smart business decisions. You can also use progressive dialer as a lead nurturing tool and vet your prospects with a series of questions through IVR before connecting them to agents. It makes sure that your agents spend time talking to only prospects who are eligible for your products and services.

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