INTRODUCTION TO SMS

The Text Messaging Service, also known as "short message service (SMS)," is really a service that allows users to send brief messages to mobile devices, such as smartphones and cellular phones, with a character limit of up to 160.

Types of Text Message?

Each such kind of SMS that you might use to contact your clients is described in the paragraphs that follow.

• 1-way SMS

is messaging that only travels in one direction - from your company to a client. Clients are unable to respond to one-way SMS messages. This style of messaging is typically used to send communications that don't need a response from the recipient, like purchase receipts, reservation confirmations, and other communications. One-way SMS messaging is used in a large number of automated notifications and marketing campaigns to communicate with customers.

• 2-way SMS

is a type of text messaging that allows customers to respond to your company's automated text messages and confirm appointments and otherwise waitlist promotions. The Message Center now supports two-way SMS. When you sign up for the Message Center, your company will be given a working, local phone number. Thus, the messages that your company sends are regarded as legitimate text messages. Customers can reply to questions that are sent from your company by selecting a pre-set response, such as YES to confirm. The systems will automatically update your customers' session bookings when they reply to your automated text message.

• Conversational SMS

Goes beyond simple pre-programmed responses and enables end-to-end conversations between customers and your company, it still lets your clients reply to your text messages. Using the Message Center, you can start new conversations with your customers and reply to their messages. Using a message center is a quick and effective way to interact with your audience and keep them interested. Customers can respond to your automated 1-way marketing and SMS notification messages after this feature is enabled.

Text SMS Case Use?

SMS is commonly used for the following purposes:

• Sending notifications to customers from service centers; 

• Sending delivery notifications by e-commerce platforms; 

• Sending a voice mail message notification to a mobile phone owner; 

• Sending notifications to customers from service centers; 

• Sending notifications of delivery by e-commerce platforms; 

• Sending a voice mail message notification to a mobile phone owner;

• SMS marketing involves texting cell phones with promotional messages;

• Sending notifications to subscribers about their plans;

• Sending codes as part of a multi-factor authentication platform.

How is SMS helping people get back to work? 

In order to eliminate employment barriers that keep people from finding work, our SMS solution is essential. SMS can assist applicants who require additional training or skills, as well as funding for transportation to and from work. Simply put, it can help you find a job by guiding you through applications and interview questions. The Restart Scheme provides assistance through  individualized one-to-one support, all of which can be sent via text message.

Challenges with Text SMS?

• Short messages can only be sent.

• To use some of the tiny keypads on mobile phones, you'll need quick fingers.

• Basic typing abilities are required.

• If you are unfamiliar with text messaging shortcuts, it might take some time to put together a message.

• Texting bleeds into written schoolwork and formal communication.

• 'You are sacked' and other serious formal messages shouldn't be sent using this method.

How is SMS supporting the Restart Scheme?

SMS is the best method for instantly notifying all members of the program of critical updates and information because it is available to everyone in real time. SMS does not necessitate any download, login, or application. Similar to how individuals can quickly implement our solution into their organizations, there is no requirement for complicated system updates or integrations. Our SMS solution allows providers to provide real-time assistance to:

• Internet accessibility

• Transportation alternatives and funding

• Share your availability in specific areas.

• Applying and creating a resume.

• Account activation and guidance

• Help and advice