Business Promotions Are Made Easier With Transactional SMS

An automatically generated text message that is not used for marketing purposes is known as a transactional SMS, and it is used by businesses to assist their audience during the customer journey. The three most common types of transactional SMS messages are order confirmations, welcome texts, and shipping updates. Users can easily send transactional text or messages in bulk by registering with your business and using the user transactional SMS API gateway provided by bulk SMS plans. The transactional SMS process aims to improve the bonds between people, increase brand credibility, provide exceptional customer service, and instruct each customer specifically.

From the perspective of your company, this distinction has an impact on the data collection, user transaction SMS consent, and compliance processes:

• Without their express permission, you must never send marketing communications to your clients or any other consumers.

• Additionally, you must comprehend and accept the fact that giving consent to transactional text or messages doesn't really automatically imply consent to marketing messages.

• When trying to send both advertising and transactional text messages, make sure to clearly identify yourself. Whether or not this rule is followed, failing to mention your brand will undermine its credibility and increase the likelihood that customers will report your phone number as spam.

What is the appropriate transactional SMS timing for sending messages?

Transactional SMS are frequently sent quickly and without transactional SMS restrictions. There are no such rules in place for sending transactional SMS messages. It just requires 

• Order confirmations with tracking numbers
• Two-factor authentication
• Password reset option
• Reservation confirmations (with a prompt to reply Y/N to confirm).

What are the examples of transactional SMS formats?

Users can use transactional SMS formats throughout the entire customer journey and across business functions. Check it out according to your requirements.

                                                                                      Welcome Message

A customer receives this text message when they register for an account, whether online or in person.

Shipping Update:

These days, customers require instant updates so this option helps users track their details.

Two Factor Authentication (2FA):

The use of two-factor authentication enhances security. Due to the fact that most people carry their mobile phones at all times, SMS 2FA has become the industry standard. 

Appointment Reminder:

By sending appointment reminders, you will be able to reach customers before their scheduled appointment, thus reducing no shows.

Order Confirmation:

Online shoppers expect to receive an immediate confirmation after placing their order. In situations where you must communicate information immediately, SMS is your best option.

                                                                                      Order Confirmation

Payment Reminder:

By sending these types of transactional messages, you keep customers aware of upcoming payments on their accounts.

Confirmation of Support Tickets:

Support-based Transactional SMS can benefit both your customers and your support team by easing communication and providing updates. To let a customer know you've received their request and will respond as soon as possible, you could send them a text message after they submit a new ticket, for instance.