Advantages In Utilizing Voice Calls Through OBD

An automated phone call known as an "outbound dialer" (OBD) effectively communicates to the customer a pre-recorded voice message. It is sendable at any time in the desired language to a set number of users. It's crucial to directly appeal to your audience's hearts with your brand. There are numerous strategies to market your company. Outbound dialer calls have a variety of uses, including call blasts, appointment setting, client outreach, integrating call campaigns, surveys, brand management, reminders, follow-ups, and feedback. They can also be used for event-based calls, media campaigns, event registration, OTP using Voice Call, and other things.

A multi-level OBD attempts to have a good conversation with the user, while a single-level OBD only deals with basic voice messages. A single-level OBD with audio messages is more commonly used for product promotions, significant announcements, voice OTP, and transaction confirmation, whereas a multi-level OBD is most frequently used for payment reminders with the ability to make payments, gather product/service feedback, and compile votes.

Although bulk phone calling services are a crucial marketing tool, Indian businesses rarely employ them. In India, a popular bulk voice calling solution is offered by bulk SMS plans. Find excellent marketing leads by running your own campaigns. One such provider of bulk voice call services is Bulk SMS Plans, which promises the fastest and most efficient call delivery possible. By simply hitting a button on your web control panel, you can call thousands of your consumers. Use of voice SMS can help you grow your company. Use these services to deliver vital notifications, warnings, or reminders, campaign messages for social media, and company messages. 

Advantages of an Out-Bound Dialer (OBD):

• Boost Maximum Range: Outbound dialer agents can increase call volume and assure optimum call reach.
  
  
• Communicate in the Local Language: By simply translating the message into a voice SMS, marketers may now engage with customers in their native tongue by leveraging OBD services.
  
  
• Creating leads: Because individuals are more inclined to listen than read text messages, audio broadcasting enhances the process of generating leads.
  
  
• Instantaneous conversion: When a sales agent presses the keys in OBD after hearing a voice message, any customer can be called. Real-time conversion is provided, enabling you to communicate with your customers at the precise moment when they are most engaged.
  
  
• Outbound dialers save time and money, and in addition, customers receive immediate mobile notifications of your new goods and services.

The campaign can, however, be considerably more effective when SMS and OBD are merged because the shortcomings of SMS are removed and the audiences on each channel are successfully reached. When serving a large clientele, this is especially true.

Benefits Of Utilizing Voice Calls Through OBD

Voice calls made through OBD (On-board diagnostics) allow you to reach a large audience with prerecorded messages at a low cost. Utilizing this service has a number of benefits, including

Important Announcements: Timely and easily delivered alerts for important and urgent information, like aircraft delays, gate changes, unsuccessful booking transactions, refunds, and many other things. Because consumers are directly as well as proactively informed to offer appropriate information to end-users, OBD seems to be more productive and has a higher user engagement rate than SMS and email. The top online travel agency in India sought to cut back on support fees for canceled reservations. Prior to opening a support case, they wanted to promptly inform their consumers about the refund procedure. They used OBD calls, which were five times more successful than email and even had a greater impact than SMS, to promptly alert users about canceled reservations.

Feedback and DTMF input registration: Any customer journey must include feedback, and OBD fulfills this need while making it appear really simple. For instance, if any event business requires feedback on its event, it can acquire it by delivering an OBD to every attendee with something like a single-level DTMF input.

Customized Calls: The versatility of OBD can be leveraged to make tailored calls to a variety of bases. For instance, payment reminders for loan payments, deadlines for mobile bill payments, etc. Utilizing customer service representatives to call clients on their EMI payments is expensive for financial organizations. Additionally, they are unable to communicate with all of their clients promptly. OBD helps these institutions communicate with each consumer individually and inform them of the EMI date and amount. As a result, all users with varied amounts and due dates can receive calls with their appropriate amounts in a single campaign. In this manner, financial institutions are able to more effectively utilize their agents for other interactive tasks and cross-sell additional bank products.

Lead generation and call patching: Through a CPaaS/cloud communication provider, call patching enables a brand or business to connect its callers or potential leads in real-time with qualified customer service agents or sales experts. If the user is interested, they can push one, and as soon as they do, the call is immediately patched to the agent.

Product Promotion: Typically, this OBD feature is employed to advertise a product and would then persuade customers to learn more about it by speaking with a representative by pressing the appropriate keypad inputs. Sellers can post and sell their goods on a large e-commerce site thanks to a seller platform. Few vendors had trouble moving their goods. The goal of the e-commerce site was to help sellers increase the impact of their listings and consequently increase their sales. 

The e-commerce behemoth promoted these services using an IVR and an OBD system. These outbound campaigns were carried out by the e-commerce company on the phone numbers of the vendors. The merchants hear the pitch and communicate with the service by dialing an IVR. These specialist services are advantageous to the seller since they improve product exposure, ensure appropriate accounting management, speed up sales, and increase revenue. It also gains from the proper product listing, which boosts purchases through its site and, as a result, its revenue. It is crucial to have a clear purpose, provide explicit messaging guidelines, and keep the pre-recorded message brief (up to 1-2 minutes).